When I first show a website draft to a client, my instruction to him or her used to be, “Look it over.  Let me know what you think!”  I didn’t fully understand  why many clients stumbled over their words, took days to get back to me, avoided saying anything straight.  The pattern was generally the same – flatter first “I love it! It’s perfect!” and then comes the scattered, non-specific critique, “You know . . . I wonder . . . maybe . . . tell me your professional opinion . . . I know nothing about these things! . . . but do you think that’s a good colour?” It was like pulling teeth, getting useful feedback.

Continue Reading →

I just returned from London UK with my family.  Away 10 days, and only a couple of fires to put out   I will work through my backlog over the next few days, so please be patient.   If you would like to contact me about new work, please do!  But be warned, I may need a little while to respond.  Don’t be afraid to give me a nudge if you haven’t heard back in 2 business days.

Thanks! Jennifer

I just did what I tell my clients never to do.  I made a big change without backing up first.  And wouldn’t you know…?  Crash!

So, I have just spent my Sunday afternoon, on my one day off between a fun but tiring vacation in London UK and returning to client work tomorrow,  reinstalling my website and copying/pasting recent changes from Google’s cache…  Good thing I know how to fix it myself!   And I suppose, good to be humbled every once in a while